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Clearing the Teams Cache Follow

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Mel Wade
  • Updated
We have teachers show are receiving error messages on their computer indicating that Messaging has been disabled for a particular student, even though that may not be the case.  This appears to be a caching issues on the teacher's computer. Here is the solutions:
 

Windows

To clear your Teams desktop app cache:
  1. Sign out on Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
  2. On your keyboard, Hold Windows key and Press R.
  3. Cut and paste the command below in the RUN then OK.
%appdata%\Microsoft\Teams
  1. Delete the contents of the entire folder.

 

MacOS

Quit Microsoft Teams.

Clear Teams Cache
  1. Fully close Microsoft Teams. ...
  2. Open Finder, then click Go and select Go to Folder…
  3. Copy and paste the following into the Go to Folder box, then click Go:
~/Library/Application Support/Microsoft
  1. Right click the Teams folder, then click Move to Trash.

Restart Microsoft Teams.

 

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